Condeco considers paramount the safeguards of personal data of our website visitors. For this reasons Condeco is fully compliant with the General Data Protection Regulation issued by the European Union (GDPR). This policy sets out how we will treat your personal information.
We may collect, store and use the following kinds of personal information.
To make full use of the personalised features on the website, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
Our cookies don’t store sensitive information such as your name, address: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from our website, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
| Cookie | Purpose | Provider |
|---|---|---|
| __ar*, __adroll | AdRoll ‘remarketing cookie’, used to provide interest-based advertisements to show our ads on other websites. | Adroll |
| __cfduid* | Used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. | Cloudflare |
| __distillery, muxData, wistia-* | Cookies set by wistia for its video player and video behaviour. | Wistia |
| __gads, DSID, IDE, bdfSurf | These cookies set by a third party (DoubleClick) and are used for serving targeted advertisements that are relevant to you across the web. Targeted advertisements may be displayed to you based on your previous visits to this website. For more information, please visit www.google.com/policies/privacy/partners/ – Disabling steps go here – adssettings.google.com | Google – DoubleClick |
| __hs*, hubspotutk, hsPagesViewedThisSession, hsfirstvisit, messagesUtk, __hluid, __cfduid | Cookies set by HubSpot to keep track of visitors on Condeco. | HubSpot |
| __utm* | Google Analytics non-personally identifiable information used for website analytics. | |
| _Condecopolicy, visited | Allows Condeco to track user acceptance of our cookie policy, user tracking, for serving a better experience to our users. | Condeco Software |
| _ga, _gid | Google Analytics cookie, used to distinguish users. | |
| _hj* | Hotjar cookie. This cookie is set to understand visitor interactions and analytics. | Hotjar |
| _mp_* | These cookies are used to analyze activity on our website and application in order to improve the user experience. This information is shared with Mixpanel. | Mixpanel |
| _uetsid, MUIDB, MUID | Microsoft Bing Ads Universal Event Tracking (UET) tracking cookie. | Microsoft |
| _vwo_uuid | This cookie generates a unique ID for every visitor and is used for the report segmentation feature in VWO. | VWO |
| fs_uid | These cookies are used to analyze activity on our website and application in order to improve the user experience. This information is shared with FullStory. | FullStory |
Our Site also employs HubSpot, which collects personal identifying information by using javascript and cookies to help us analyze how visitors use the Site. HubSpot’s products help us to identify Site visitors, analyze email campaigns, track Site contact forms and monitor Google AdWords click through. Anonymous visitor tracking information may be shared with other HubSpot customers. For more information about HubSpot cookies, please visit https://knowledge.hubspot.com/articles/kcs_article/account/hubspot-cookie-security-and-privacy
Hotjar is an analytics and feedback tool that we use to understand how our website is used and improve usability. Hotjar sets cookies to help us track behaviour across pages and to control visitor polls. The cookies carry no personally identifiable information. For more information on HotJar Cookies please visit: https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
We use FullStory to see our website through our users’ eyes. FullStory’s session replay and analytics capabilities help us troubleshoot bugs, support customers, and build better experiences. Learn more about FullStory.
We use tags from 3rd party suppliers dedicated to helping us improve the relevance of our advertising banners, both on our website and across the web where we have advertisements on other websites. Our advertising policy is designed to give you the most relevant adverts possible. A tag is simply a way for us to identify if a specific page was viewed by a customer and use that information to form a more accurate advertising strategy.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use session cookies on the website. Session cookies will be deleted from your computer when you close your browser. We will use the session cookies for the following purposes: To prevent accidental contact form resubmissions.
Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking Tools, Internet Options, Privacy, and selecting Block all cookies using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information for the following purposes.
We may disclose information about you to any of our employees and subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
All our subcontractors are compliant with personal data protection laws. Condeco has in place legally binding agreements with their subcontractors. Nevertheless, Condeco remains responsible for the processing of personal data.
In addition, we may disclose your personal information in the following circumstances.
Except as provided in this privacy policy, we will not provide your information to third parties.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Condeco is certified according to ISO 27001:2013 and CSA STAR standards: we will store all the personal information you provide on our certified IT infrastructure.
Moreover, data at rest in our systems and in transit over the Internet are always encrypted.
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
In particular, you may raise a request (DSAR – Data Subject Access Request) sending a e-mail at the following address privacy@condecosoftware.com and specifying the code of your specific request as follows:
We remind you that, even if you have explicitly opted-in to receive our communications, you may instruct us not to process your personal information for marketing purposes by email at any time
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
The trading entities within the Condeco group use various sub-processors to assist in the delivery of the Condeco services. These sub-processors may process your personal data if you use Condeco Enterprise.
We’ve broken the list of Sub-processors into relevant sections, to give you greater understanding over how these services have access to your information.
Condeco uses Microsoft Azure for cloud hosting services as a logical service. We complete a vendor review to ensure that the Microsoft Azure service has ISO27001 and CSA Star certification that mirrors our own. In addition, we have reviewed the SOC2 and SOC3 reports as well as their privacy policies https://www.microsoft.com/en-us/trust-center/privacy and security controls https://docs.microsoft.com/en-us/azure/security/fundamentals/physical-security.
We have an Enterprise Agreement in place with Microsoft for use of the online services as well as SLA management https://azure.microsoft.com/en-gb/support/legal/sla/ , and as part of our partnership with Microsoft, we have regular vendor review meetings with our account management team at Microsoft.
| Entity Name | Purpose | Entity Location |
|---|---|---|
| Microsoft Azure | Cloud Infrastructure Hosting | As per agreed geographic location of instance |
In addition to the listed Infrastructure Sub-processors, Condeco is supported by the following Condeco Affiliate(s) for operational, customer and technical support for the delivery of Condeco services.
| Affiliate Entity Name | Purpose | Entity Location |
|---|---|---|
| Condeco Software Private Ltd | Customer Support | India |
| Cloud Operations |
Condeco works with other third parties to provide specific functions or features within the Condeco service. These providers will have limited access to relevant personal information (both in an identifiable and anonymous manner) in order to provide their relevant functions. The use of information is limited to the specific purposes we’ve detailed below:
| Entity Name | Purpose | Entity Location |
|---|---|---|
| PostMark | Transactional Email Management | USA |
| SendGrid | Transactional Email Management | USA |
| UserVoice | Customer Feedback Engagement | USA |
If you use the ProxyClick product, the following sub-processors may process your personal data.
| Entity Name | Purpose | Entity Location |
|---|---|---|
| SendGrid Inc. | Email notifications | US |
| Twilio Inc. | SMS notifications | US |
| PubNub Inc. | Data pushed into the apps | US |
| Microsoft Azure | Hosting | Amsterdam, Dublin, Paris |
| Bugsnag Inc. | Error and crash reporting (Dashboard) | US |
| Raygun Ltd | Error and crash reporting (iOS) | NZ |
| [Only if ID match feature is used] Acuant Inc. | ID scanning | US |
| Microsoft Azure, Microsoft Ireland Operations Ltd | Face API, access control system and wifi & backup | The Netherlands, Ireland |
| [Only if wifi integration is used] Ironwifi LCC | Wifi integration | US |
| Intercom R&D Unlimited Company | Support | Ireland |
| HubSpot Ireland Ltd. | CRM | Ireland, US |
| Support Your App Ltd. | Support | US |
If you are interested to view our GDPR Policy, you may download it here.
If you have any questions about this privacy policy or our treatment of your personal information, please write to our Data Protection Officer by email or by post to the following address:
James Carder
Chief Information Security Officer (DPA)
E privacy@condecosoftware.com
